Terms and Conditions

By making a booking, you are confirming you have read, understood and accepted my terms and conditions.

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Bookings

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All bookings will be confirmed in writing before your first appointment. No further reminders are sent. If you are unable to attend the appointment, please inform me as soon as possible.

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Payments

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Payment must be made in full before the first appointment for all services. Follow-up behaviour appointments must be paid for before the appointment date. Payment must be made by cheque, payable to Mrs L Halton, or by bank transfer. Failure to pay in a timely manner may result in your appointment being given to another client. Price advertised at the time of booking applies.

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Refunds/Cancellations

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Any cancellation given with less than 24 hours notice will need to be paid for in full (I reserve the right to waive this in exceptional circumstances). Any cancellation made with greater than 24 hours notice may be rebooked or, if paid in full it may be refunded in full. No refunds will be given after any session has been completed (I reserve the right to waive this in exceptional circumstances). Where multiple sessions have been paid for in advance, refunds will be based on sessions completed and the refund calculated on a pro rata basis for the sessions not completed.

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Private Training

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Payment must be made before the first session. Sessions cancelled with less than 24 hours notice will be paid for in full. I reserve the right to waive this in exceptional circumstances.

Private training starts with a consultation in your home to help design a plan for training. Additional sessions will be booked and the cost involved will be discussed.

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1:1 Behaviour

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Payment must be received before the first consultation. Behaviour sessions cancelled with less than 24 hours notice will be paid for

in full.

1:1 behaviour sessions start with a consultation in your home. This is necessary to be able to design a plan of training. Subsequent appointments must be booked and paid for in advance.

Before the first consultation, it is necessary for you to fill in a consent form for your vet to release your pets medical history to North Surrey Dog Training. This helps with the assessment of your dog and also complies with the code of conduct of the professional organisation I belong to, CAPDT.

During the first consultation, we will go through a detailed questionnaire together, to help understand your dogs history and your day-to-day routines.

After the consultation you will receive a specifically designed behaviour modification plan, including the details of the cause of the behaviour and how to manage it. This will be forwarded to you 7-10 days after the initial consultation.

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Home Based Training Courses

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Payment is due in full before the initial consultation. All sessions must be used within an 8 week period, unless certain circumstances result in either the client or North Surrey Dog Training being unable to schedule all the sessions within this period. Refunds can not be given, unless due to exceptional circumstances and at North Surrey Dog Training's discretion.

Please ensure that you are ready and prepared for your training session to start as soon as I arrive, as each session is limited to a maximum duration of 1 hour. Being prepared includes you have plenty of high value treats, chopped and ready, including cheese, chicken or hot dog. Make sure there is a clear area to work in with few distractions and that your puppy/dog is wearing a flat collar, and/or harness with a good fixed length lead available (NO Flexi-leads).

Sessions can be rescheduled if needed, giving as much notice as possible. Less than 24 hours notice may incur a £10 cancellation fee, payable before the next session.

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Training Rules

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Dogs must be kept on a lead at all times, unless instructed by the trainer. All accidents and injuries must be reported immediately to your trainer. The following items are NOT permitted under any circumstances: Flexi-lead, slip lead, choke collars, check/prong or pinch collars, electronic/shock or citronella collars of any description.

Any other device that can cause pain, fear or discomfort to the dog may not be used. The use of physical force, intimidation and/or punishment based training methods will not be tolerated. Anyone using these approaches will be asked to stop immediately. Failure to do so will result in the session being stopped with no refund.

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Disclaimer

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Animal aggression can cause injury, including fatal injury, to other animals and people. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure that aggression will be successfully controlled. It is the responsibility of the owner to ensure that their pet does not harm in the future. Precautions may involve, but are not limited to, keeping the dog on a lead, the use of a muzzle, informing others of the dog's aggressive tendencies, not mixing with certain types of people or other dogs, or confinement behind fencing and doors. Owners remain responsible for their dogs at all times and are advised they have adequate pet or household insurance cover for liability, in the unlikely event of damage or injury caused by their dog to property or a third party. It is strongly recommended that your dog is insured for third party liability with or without vet cover.

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External Links

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Any external link via this website is provided for convenience. Use of links or their content is at your own risk.

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Confidentiality

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All client details are kept in confidence, under the Data Protection Act 1998.

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